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PrimePasal
📦 Shipping

Shipping Policies

Fast, reliable delivery across Nepal. Free shipping on orders above Rs.999.

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Free Shipping on Rs.999+

Add items worth Rs.999 or more and get free standard delivery anywhere in Nepal.

Delivery Areas & Timelines

ZoneStandardExpressShipping Fee
Kathmandu Valley1–2 daysSame dayFREE on orders Rs.999+
Major Cities2–3 days1–2 daysRs.80–120
Hill Districts3–5 daysN/ARs.150–200
Remote Areas5–7 daysN/ARs.200–350

Delivery times are estimates and may vary during peak seasons or adverse weather.

⏱️

Order Cut-off Time

Orders placed before 3 PM on working days are dispatched the same day. Orders after 3 PM ship the next working day.

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Tracking

Every shipment gets a tracking number. Track in real time from My Orders or via the SMS link sent at dispatch.

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Packaging

All items are packaged securely. Fragile and high-value items receive extra protective packaging at no extra cost.

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Failed Delivery

Two delivery attempts are made. If both fail, your order returns to us and a full refund is initiated within 3–5 business days.

Frequently Asked Questions

When does my order ship?
In-stock items are dispatched within 24 hours of payment confirmation. Orders placed before 3 PM on working days ship the same day.
How do I track my order?
Once your order ships you will receive an SMS with a tracking link. You can also track from My Orders → Track Order.
What if my order is delayed?
If your order has not arrived by the estimated delivery date, contact support and we will investigate within 24 hours.
Can I change my delivery address?
Address changes are accepted up to 1 hour after placing the order. After that the order may already be packed.
Do you ship internationally?
Currently we deliver only within Nepal. International shipping is on our roadmap.
What happens if I miss the delivery?
Our delivery partner will attempt delivery twice. After two failed attempts the order is returned and a refund is processed.

Still have questions?

Our support team is available 24/7 to help you.

Contact Support