Privacy Policy

1. Information We Collect

We collect information you provide when you create an account, place an order, or contact support. This includes your name, email address, phone number, delivery address, and payment details.

2. How We Use Your Information

• To process and deliver your orders
• To send order confirmations and shipping updates
• To provide customer support
• To improve our platform and personalise your experience
• To send promotional offers (you can opt out at any time)

3. Information Sharing

We do not sell your personal information. We share data only with sellers to fulfil your orders, and with payment processors (Khalti, eSewa) to complete transactions. All partners are required to keep your data secure.

4. Data Security

We use industry-standard encryption and security practices to protect your personal information. Passwords are stored using one-way hashing and are never visible to our team.

5. Cookies

We use cookies to keep you logged in and to remember your cart. We do not use third-party advertising cookies.

6. Your Rights

You may request to view, update, or delete your personal data at any time by contacting us at pasalprime@gmail.com.

7. Contact

For privacy-related questions, contact PrimePasal at pasalprime@gmail.com or call 9801772670.