Hassle-Free Returns
Returns & Refunds
Not happy? Return most items within 7 days of delivery — no questions asked.
How to return an item
1
Start your return
Go to My Orders, select the item, and tap "Return item". Choose your reason and upload photos if needed.
2
Pack the item
Place the item in its original packaging (if available) with all accessories and tags intact.
3
Drop-off or pickup
Drop it at any BlueDart / Delhivery partner point, or schedule a free home pickup from your address.
4
Refund processed
Once we receive and inspect the item (2–5 business days), your refund will be credited within 3–7 days.
✓Eligible for return
- ●Damaged or defective items
- ●Wrong item delivered
- ●Item not as described (size, colour, model)
- ●Missing parts or accessories
✕Not eligible
- ●Items returned after 7 days of delivery
- ●Used or washed clothing
- ●Opened software, digital downloads, or game codes
- ●Perishable goods and groceries
- ●Custom or personalised products
- ●Undergarments and swimwear (hygiene reasons)
Refund timeline
Original payment method (card / wallet)3–7 business days after item received
PrimePasal credit (store balance)Instant once return is approved
Bank transfer (NEFT / Fonepay)5–10 business days